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2 weeks ago

Marriott Hotels

What would your love letter to travel say?Share a photo and your love letter to travel in the comments below for a chance to be featured on our channels. As we begin to think of exploring this wonderful world again, letโ€™s reminisce about where weโ€™ve been and imagine where we want to go. ... See MoreSee Less

What would your love letter to travel say?

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TERRIBLE CUSTOMER SERVICE!! You would think with everything going on today when you call to cancel a reservation you would be greeted with empathy. I was made to feel guilty and talked down too. Beware of the general manager here. Residence Inn by Marriott Norwalk.

Bought a gift card through their gift card program and still have yet to see it when everyone else in my family has gotten theirs. Maybe need to rethink spending my money with this company.

Not much love anymore. Was going to Louisville for the derby in September. Booked three nights for $567. Confirmed by email. Three days later the hotel changes the rate to $1888. I've been in contact with customer service for two months now. Ten separate contact people, five separate complaint numbers and dozens of emails. No one can seem to correct this. On top of that, I spent hundreds of dollars on tickets. Useless now for I refuse to pay an extra $1200 for a confirmed reservation. Having been a Titanium Elite member for two years, I refuse to be treated like this. They will loose a longtime friend and client if this is not resolved. Any suggestions feel free.

We were so unhappy here at the Odessa Marriott the pool was closed the bar was closed and they limited the menu at the restaurant and it closed at 11. We live here in Odessa and wanted to just feel like we got away and my husband is a member at the Marriott and we give a lot to them and this Memorial Day weekend totally sucked. We get to our room and it’s dirty wow and all they offered us was a couple of vouchers and an extra 3000 points. This place is a joke. We wanted to spend the weekend swimming and drinking and enjoying the restaurant and we didn’t do any of that and spent our money at our local restaurants, it’s not what we wanted to do but they gave us no choice. What a joke for this weekend I don’t ever want to come back.

I want to tell you this right now that Marriott they're building downtown Tampa right beside Amalie Arena that's the most shoddiest construction work I have ever seen in my life that building is scary to even go in and I will never go in that building

I was looking forward to our stay at your Newport Beach location at the end of June for my daughter’s birthday, however, this morning we received a notice that our trip was cancelled. After calling the location they are open and operational, but because you have furloughed your marketing staff and you cannot conduct your timeshare presentation it is ok to cancel our trip. What terrible customer service, after speaking with multiple people we are being told that we cannot be accommodated despite entering into a contract with Marriott Vacation Club, paying our money, taking the time off work, and keeping up with our end of the bargain. You catch a lot more bees with honey and customer service goes a long way, I guess business must be so good that you don’t need ours any longer!

Dear all readers, Please don’t reserve Maldives Sheraton hotel because they have financial issues. This hotel charged me before free cancellation in Jan/2020. And they have delayed the refund to me twice from Mar to now and still pending. I am so angry so please be careful before make booking.

My wife and I had to travel from Texas to Ohio on March 26 to bury my father in law - stayed three nights in two different Marriotts and could not have been more pleased. Your staff at both properties were professional and very kind when they heard of our situation. We are, and will continue to be, Marriott lifers.

I am extremely disappointed, still waiting for our refund from a reservation we paid if full (with the option to cancel within 5 days of trip). We cancelled More than 30 days before our trip and our still waiting for our refund. Totally unacceptable, poor customer service, will not be using Marriott again. All other companies we had reservations with have provide our refund, even those who made exceptions to their policies of no refunds.

I will never stay at your hotels due to your illegal robi calls I get daily from spoofed numbers! I hope others also quit giving you business

One of your employees at the AC Hotel by Marriott Dallas Frisco Diana Burton is threatening to murder and burn down the house of one of my staff memebers.. she doesn’t know us and is clearly a lunatic. She definitely reflects poorly on your brand

My husband is a frequent flyer and always stays in Marriott hotels, I therefore get to benefit from the wonderful hospitality we get when we stay all around the world using his Marriott points.

Hey MARRIOTT! All these people pay your high hotel prices and our money goes to pay employees, one of those employees is Timothy Wharton, data cable tech in Maryland, and for the past 7 months he spends most of his shifts on apps called LiveMe and MeetMe gifting young girls for sexual favors and this is what your paying employees to do!!! Disgusting!

Still no reimbursement. Your 90 days is almost up. ๐Ÿ™„ when we rebook, we will be going to the beautiful Grand Wailea instead.

booked a corner king suite with a balcony for my wife and i for our anniversary. never been to this hotel before thought we would try it since the balcony was the main piece for us. showed up 5/23/20 to check in was told 4 others got booked and we are the ones left out. how come we are the ones left out of a room after traveling for a anniversary? why no the other 4 people? was told we can get you another room and 30$ off. they didn’t care it was our anniversary or our first time with marriott. said that’s the best they could do and your screwed basically. 30$ discount for not getting what i reserved or even a room is a joke. says it happens all the time and we were the couple that just got screwed this time. then she says we can cancel for no charge if you don’t wanna stay??????!!!!!!!!! oh really thanks for not charging me for something you said was promised to me like a hotel room. wasted our time and whole day of our anniversary just to be told oh well it happens all the time. doesn’t sound very professional for a hotel like marriott delta. if you have a room booked at this place just know you possibly don’t by the time you get there

Hi Still waiting for a reply from customer care service.....your brand doesn't do as you show or advertise

The lovely St Kitts can’t wait to return and join our Marriott family again. Stay safe everyone

I love that I can enjoy fast food with a view. I am patiently waiting for the borders to reopen so I can return to the Marriott Sydney Harbour.

The workers were laid off in Hungary.Every worker counts for us๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

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Recognizing this is the time to help one another, the Inn at Great Neck, BW Premier Collection, has been giving back to their employees and community. They have donated food to the emergency room staff at Long Island Jewish Forest Hills Hospital and are providing meals to their furloughed employees. #becausewecare ... See MoreSee Less

Recognizing this is the time to help one another, the Inn at Great Neck, BW Premier Collection, has been giving back to their employees and community. They have donated food to the emergency room staff at Long Island Jewish Forest Hills Hospital and are providing meals to their furloughed employees. #BecauseWeCare

Comment on Facebook 66499758370_10157795645293371

Great job team Best Western!

We love BE, stay 3 days a week for work. Please bring back the coffee! Please. Pools are open, coffee even at the front desk, would wipe/disinfect after myself.

Que es eso Geronimo acosta. Mr. Bill like this.

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6 days ago

Choice Hotels

Today, we honor those who have fought for our country and have made the ultimate sacrifice. Thank you for your service. ... See MoreSee Less

Today, we honor those who have fought for our country and have made the ultimate sacrifice. Thank you for your service.

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I appreciate the veterans discounts at most of your hotels, but its usually a lower discount than that if AAA, and AARP. Anyone can sign up for those, but few signed up to serve. It would be nice to feel the respect you say you have for veterans.

We stayed recently at Choice hotel in Altoona. Excellent Friendly service. Very clean! Great price.

Nice post, Choice. I appreciate it.

Every since this Coronavirus hit I been staying at comfort in and suits presidential In North Little Rock! I don’t have family out here I go to work everyday busting my ass just so I can have somewhere to lay my head, and now here it is my room door has been unlocked for three days! My boyfriend text me while I’m at work telling me how he been waiting in the lobby for an hour and a half with no help! The manager knew about the problem and did not want the front desk lady to help out! He was rude and an ass! So I decided to say something last night after another 12 hour shift and I complained about the situation and I was told once again it will be fix in the morning now here it is my door is still unlocked so I go down stairs again and complain and was told the same damn thing, he’s up there now fixing it ok cool I go back up to my room and my room door is still unlocked and that’s not safe nor do I feel like they don’t give a damn! So with all that being said I’m paying 80 a night to sleep in an unlocked room while the employees are going home to locked doors

Thank You For Your Service.

Thank you

Appreciate

๐Ÿ‡ฑ๐Ÿ‡ท๐Ÿ’‹๐Ÿ‡ฑ๐Ÿ‡ท

The CHOICE APP Is A SCAM Unlike Marriott's BONVOY App Choice app DOES NOT Provide BEST AVAILABLE RATE BASED On YOUR PROFILE / PREFERENCES AAA Discount Rate Is Not provided w/the purchase of additional point per reservation Best available member rate $80 Same reservation with the purchase of an additional 2,000 Choice privilege points $97. AAA member rate $72, Same reservation with the purchase of an additional 2,000 Choice privilege points, $97. As you can see the $8 discount for AAA membership was not applied to the rate when including an additional purchase of Choice privilege points. I Am A DIAMOND Member 125+ Nights in 2019 Only 15+ nights 2020+ (Only During Promo Else Marriott) Reported Issue to CRExec more than 6 months ago No Resolution as of 5-2020...???

REDEEM POINTS For a FREE STAY... Choice Policy: ALL Members can book a FREE Stay NO MORE Than 100 Days in Advance... GOOD LUCK!!! I Booked a FREE 5 Night stay @ Marriott's Stellaris Casino & Resort in Aruba MORE Than 9 Month in Advance FREE Nights Bookings in Advance Should be TIERED According to Member Tier Status Member 90 Days Gold 120 Days Platinum 180 Days DIAMOND 360 Days Customer Appreciation = LOYALTY

DO The Math... The APP Is a SCAM!!! "BOOK WITH CONFIDENCE" "Best Rate Guarantee"... PUBLISHED INFORMATION: CHOICE Privilege Points Purchase rate $12.10 per 1k Current offer Save 30% 5k+ 5k @ $38.50 10k @ $69.30 EARN 10pts per $1 spent on Reservation Example from Website If the Guest / Non-Member Rate Is $87 Member rate is $83 + 2k @ 24.20 = $107.20 AAA rate is $78 + 2K @ $24.20 = 102.20 (No 12 year Veteran Discount Available) Member Rate PACKAGE: +1k @ $94 +2k @ $100 In Essence It Cost "ME" $5 to Save $2.20 on 2k points (It gets WORSE) IF You Don't Understand The PERCEPTION of The CUSTOMER EXPERIENCE, YOU Are NOT A WISE CONSUMER PERCEPTION = VALUE VALUE = LOYALTY (WORSE) If the Member's BEST AVAILABLE RATE IS $83 + 2k package (+$17) @ $100 LOGICLY AAA Rate of $78 + $17 = $96 IT FEELS LIKE A SCAM!!! I need Ketchup for a picnic... Buy one get one Free 99¢ OR Buy 1 @ 50¢ (It cost you 49¢ to save a Penny) Address the ISSUES!!! Else I Will be Staying With MARRIOTT...

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1 week ago

Holiday Inn

Holiday Inn wishes a Happy Eid to all of those celebrating. ๐Ÿ’š ... See MoreSee Less

Holiday Inn wishes a Happy Eid to all of those celebrating. ๐Ÿ’š

Comment on Facebook Holiday Inn wishes a...

Happy eid Mubarak to all my muslim friends!!๐Ÿ™๐Ÿ™

Eid Mubarak to all my relatives & friends.

Senior Spotlight Father of SU graduate fighting to get full refund for hotel rooms booked before commencement was called off LOCAL NEWS Posted: May 8, 2020 / 06:40 PM EDT / Updated: May 8, 2020 / 06:40 PM EDT SYRACUSE, N.Y. (WSYR-TV) — When Daniel Verderese dropped off his freshman daughter, Olivia, at Syracuse University, he already had visions of returning four years later for her commencement. That was supposed to be this weekend, until the COVID-19 pandemic happened. Since then, Verderese has been trying to get the $5,500 he pre-paid for four hotel rooms at the Crowne Plaza. So far, he’s been given reasons that aren’t justifiable, in his opinion. Verderese says, “Why should the company pocket on the backs of individuals? Everybody is suffering. If you’re going to publish ‘we care. It’s about safety.’ All of these great points and then pocket to feed their own bottom line – it’s unethical, unfair, and taking advantage of a horrible situation that the entire world is going through.” The hotel’s owners, IHG, offers customers the chance to change or cancel reservations on their website through June. But special events and peak weeks are exempted from that offer. Multiple phone calls and emails with the ownership group gave Verderese the impression the final decision is up to the general manager in Syracuse, Kyle Hares. In an email, the general manager writes to NewsChannel 9 that reservations for “special event weekends,” like SU’s commencement are always non-refundable. The manager says because of the pandemic, the hotel’s owners are being flexible and instead of nothing, are offering to transfer the rooms to SU’s rescheduled commencement or a 50% refund. A statement the manager forwarded from his corporate office reads: “Due to the state of the industry, and a sudden 95 percent drop in revenues, all owners are having to come out of pocket to be able to achieve this refund for the guest.” That offer leaves Verderese still more than $2,000 short for a weekend of celebration he and his daughter didn’t get to have. The general manager says a majority of customers have accepted the offer for rooms in the fall, but Syracuse University hasn’t set a new date for commencement. Verderese says he’s can’t commit to an unknown date, especially since his graduating daughter might get a job anywhere across the country and family members are scattered across the country.

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Memorial Day is an important reminder of the service and sacrifice military members and their families make to protect our freedom. Today we honor them and remember their bravery. ... See MoreSee Less

Memorial Day is an important reminder of the service and sacrifice military members and their families make to protect our freedom. Today we honor them and remember their bravery.

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Stayed at the La Quinta in Pigeon Forge TN and have already filed a BBB complaint. Would call and complain to corporate if I could get a friggin' number. I have never had such a terrible experience at a motel. No sense in going into great depth here since they'll read it in my BBB complaint. I'll just say that everyone who stayed at 219 Emert St in Pigeon Forge, Tennessee 37863 needs to check their vehicle. The guy outside with the weed eater was throwing rocks and other debris all over people's vehicles. We told him about it but he didn't give two craps. The company should have to pay for everyone's vehicles to be detailed. Grass, debris, rocks and everything was thrown all over them. He was a lazy pig that does not need to be working in public again. Look at the pictures and see for yourself. Terrible experience.

What an annoyance. We arrive late in the evening and want to sleep in. However, that is not going to happen since the maintenance man has to come around and "upgrade" the televisions. Isn't there a better time to do this instead of 9 AM and 10 AM considering most guests are arriving after dark and trying to get some rest? This should be done after 11 AM since that is when most guests will be long gone. This ruins my entire trip once again. I am on the verge of giving up on hotels. Can't catch a friggin' break with them.

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16830 Barker Springs Rd.,ย Suite 218894,
Houston, Texas 77218 ย  ย | ย  281-224-2427