UPDATE: SO, I posted recently about the nightmare I received while staying at the Hampton Inn Downtown Greenville, SC. That post drew much fire from the manager at that location with him more defensive, aggressive and threatening all the while defending his perfect employees as the model of perfection and would never do anything wrong let alone what I said of them. HIS location is supposedly one of the best because of HIM and it cannot be true the conditions and circumstances I found during my recent stay. Further he took approximately less than 30 minutes via email to supposedly “investigate” the situation only to come back with canned responses, a highly defensive attitude, an aggressive tone and even so far as to blame me. For reaching out to social media I drew a fire breathing dragon from him that took on the tone of anger, bitterment and complete loss of poise and tact. Back and forth I went with the folks here on FB before they finally agreed they were in the wrong and agreed that they indeed have a “satisfaction guaranteed” policy in place. With this they agreed to refund the amount of my entire stay; only drawback at that moment was they supposedly could only refund via check and could not refund via my original credit card. I thought fine since I didn’t expect much from this excursion and yet here I am today, now more than 2 weeks later and still nothing in my mailbox and only canned responses from the folks here FB and Twitter. Why am I not surprised? Why then do I still feel duped? Taken advantage of? This wreaks of fraud or at least unethical business practices, why outright lie to me stating you will give a full refund and not even remotely have any designs on ever truly refund? I have been given a string of false hopes while a big corporation sits back on their lies and simply laughs. What I am left with at this point are questions on top of questions... At this point to whom I blame? Who is it I am more disappointed and angry with, me or Hampton Inn/Hilton?

tôi ở chỗ tòa indochina hôm qua lấy hàng đây, cho thêm 3 chai nữa nhé, chuyển hàng qua tôi gửi tiền, khách quen rồi nhá 😀

We stayed at the Bermuda Run location last Friday evening. My family and I always stop on our way down to Myrtle Beach from PA because we LOVE the water slides. We only used them and the pool not even 15 minutes because the water and THE AIR was SO CHLORINATED! It was MISERABLE! We couldn’t even BREATHE, let alone swim! Our eyes were red as lobsters! SO utterly disappointed!! That CAN’T be safe!

To Whom It May Concern, My name is Carol Fraiser and I am writing to you to discuss my most recent horrific experience at your hotel(Hampton by Hilton in Nanuet, NY 260 W RTE 59 Nanuet, NY). My reservation # is as follows 97984583. My situation is as follows. I reserved 2 rooms at your hotel as I was getting married on 6/28/19. One of the rooms that was reserved under the above reservation number was for myself and my new husband. I would be checking in on 6/27/19 and checking out on 6/30/19 1 king bed. Upon my arrival to the hotel I encountered a very nasty hotel manager(around 10:00pm) African American woman with ear length hair who speaks with a very stern and condescending demeanor. She requested my cc for check in and informed me that for some reason the card would not run through your system. I then proceeded to ask if I could pay cash for my entire stay. No sooner than I asked the question she went to speak at me in a very condescending manner by telling me "no Ms.Fraiser I could loose my job we don't allow full payment in cash and I love my job so no we cannot accept cash". Now allow me explain as I was due at my bachelorette party in 1 hour. The hotel manager told me she was getting off at 11:00PM and I needed to resolve my issue with payment or she would not be able to hold my room. Again in a very condescending manner. I started to have a stress attack. I asked her what wouldn't she suggest she then raised her voice at me and said "Ms. Fraiser I am trying to help you out before leave". In a panic I called my fiancé who left his bachelor party and rushed from Greenwich , Ct to be there before 11:00PM as we didn't want to loose the reservation especially since we had not 1 not 2 but 3 guest staying at this hotel who had never been to New York before. My fiancé arrived a few minutes before 11:00PM to secure the room with another form of payment(unfortunately he missed the rest of his bachelor party). I go up to my room 331 and I open the door the room was fuming of cigarette smell(I am a severe asthmatic and cigarette smoke smell will kill me. I immediately ran out the room and went back down stairs however the manager I had spoke with already left and I encountered Phara. Phara told me that there weren't anymore rooms and she would leave a detailed message for the manager who was on the next morning and there was nothing she could do. I never stayed in room 331 instead I had to sleep in one of my other guests room. I was very upset by how I was spoken to and had been treated not to mention this was supposed to be a happy occasion by the time this went on back and forth from the time I walked into your hotel and by the time I had to move to someone else in my parties room my bachelorette party was over and I too missed my own party. By now I am thinking omg this is horrific and how devastated I felt to be treated so harshly and unsympathetically by an major hotel chain. Upon going down stairs the next morning 6/28/19 on my actual wedding day. I inquired about the incident the prior night. The customer service woman(Indian woman who was at the front desk) told me she would speak to the manager as she was not feeling well herself but she would have me in a new room and promised me I would not have any issues. I then also confirmed the second room under my reservation which was for 2 Queen beds and she said yes all was set. The clerk confirmed the rooms and reassured me there was no issues at all and that they would also make sure my issue with my own room would be rectified. I left and returned that night with myself, husband and 2 additional guest. Once we arrived back(on my wedding night) my guest who under my reservation number above should of had 2 queen beds instead they had 1 king bed and for myself they put me back into the same smoke filled room 331. I was sure this was a joke and asked myself and then hotel clerk (Phara) how could this happen again and to add to it they messed the other parties room up as well. By now its after midnight there are no hotels to even go to and the other party who's room accommodations were messed up were elderly. I had to send the 2 elderly people up to another guest room of someone else they didn't even know to share their room for the night and I took the room that was mixed up. I went to speak to the same manager that I encountered on 6/27/19 who was nasty and condescending to begin with so you can imagine how I am feeling by now. I requested a full refund based on the disappointment , devastation, humiliation and very serious life threatening situation your hotel put me in(as your rooms are supposed to be smoke free). I am asking for someone from your corporate escalations department contact me to further discuss how this situation can and must be rectified immediately. I can be reached at the following number 914-815-7171. Signed, Carol Ruffin(Maiden name Carol Fraiser) CC'd: Laurianne DeLitta Esq.

Can you guys make sure the diamond members have good internet access?