Very disappointment. Our reservation was cancelled without any notice at the Courtyard Cambridge this coming weekend. The hotel called me two weeks ago to confirm we were still coming due to COVID and assured me that if the hotel did not open as planned, they would automatically move me to a sister property. Well that didn’t happen. I called Marriott and while I was able to find another hotel, it’s at a higher rate. They did not honor the original rate nor did they were not offered anything for the inconvenience. As a Marriott Owner, this is beyond disappointing.

We love Marriott. Loved San Francisco but not so much now.

You better be offering free nights stay in San Francisco. Not safe there at all.

it's a beautiful hotel but the area around it is not safe.......

We should have been with you in March for our 50 wedding anniversary we had to cancel hope we can travel soon it is our favourite place

We stayed in this place last year, absolutely love it. Hope, we will come again 😀

I’ll be there next week n

Looks beautiful

Looks beautiful

We prefer the Palace Marriott when visiting SF 🤷🏼‍♂️

No offense Marriott I am an owner of one of your Marriott resorts but not a fan of the Marriott in San Francisco and much less a fan of the city

I don’t like cities that allow tree hugging crapping on the streets. Look at Austin, Dallas, Portland, Seattle. Keep on going

Looks beautiful

San Francisco one of my favourite cities

Why is your website still not allow free night awards redemption?

I stayed at this property three years ago while visiting San Francisco with my sons. As a Marriott lifetime Titanium member this was a great location to see the sites

Rachel Weyer quand vous y retournerez un jour , ce sera Marriott cette fois-ci 💋

No thanks been there it was scary

You opened up a can of worms!!

No thanks

I have been a loyal Marriott hotel member. I had a terrible conversation with a manager of yours, his name is George. Please call me. We were booked for 3 nights at a Marriott Residence Inn. We showed up and were told that the hotel was closed. I was on the phone with your representatives today and they assured me the hotel was open. After driving out there and finding out it was closed, I called Marriott to make sure I would not be charged. I was given to the manager George. When I told him I would not pay for the 3 nights we booked, he said this was not reasonable. I got angry, and instead of listening to me George said he would hang up and did. I can no longer recommend Marriott and will no longer stay in a Marriott property. I have always enjoyed my stays, but this is ridiculous poor customer service, especially when there is a power outage and a pandemic. It was George’s job to be understanding. I will be calling tomorrow to speak with a supervisor. In the meantime, for the rest of us, this is my story. I’m sad to lose my affiliation with what use to be a great chain of hotels. But trust is earned and Marriott has hired managers like George that are pathetic.

Very disappointed and disgusted with the rude service. Part of a wedding party in Keene and the wedding is at 4 o’clock it’s now 3:00 and they won’t let us in our room to check in. Told me it would not be ready until 4 o’clock and that We can change in the public bathrooms and leave all our belongings in the car. Never staying at Marriott again!

Absolute FILTH at your property in Prescott AZ.

Worst customer service, I am disgusted with how they spoke to me disgraceful and as member for many years.