Why did you guys give me the phone number for the hotel that I was booked at to deal with my issue? I have a case number and never heard from anyone!

room was booked under an Expedia account that is not mine and I was charged 250 for a no show ... this is insane and when I had Expedia contact your hotel the manager just said sorry not my problem....there's plenty of other hotels that we will be using from now on especially when we didn't even book this one?!

Absolutely disappointed by your Auburn - Finger Lakes location. Advice to anyone who stays here — keep checking your bank account for Holiday Inn charges a few months after your stay. You may be randomly charged. Unfortunately for me, it overdrafted my account.

I tried to change my dates. In the middle of a hospital asking for help changing 2 nights due to my fathers ER visit turning into a hospitalization with a terminal short prognosis. Your GMs at the Chelsea location response was “you should consider exploring flexible rates in the future” Shame on Holiday Inn .

These businesses care less and less! Time to hit em where it hurts and NOT go back to them.

Hello! I send a message on DM a few days ago and never got a reply. So I wondered if a response was still possible?

Lütfen özel mesajlarıma cevap ver

Get robbed

Konserlerin zamanlaması ne zaman

Hello Holiday Inn, can someone please answer my request for information regarding the taking of £700 from my account for a room that was already paid for (causing great stress), upon which interest was accrued for nigh on a week by yourselves before it was eventually returned without apology. The taking of funds without permission typically is called theft - hypothetically, had the scenario been reversed and I had taken money from your accounts/ one of your staff members I'm curious how rapidly the matter would be addressed. Your customer services displayed no interest in dealing with my complaint on the phone, or fb messenger, or my emails. I'm not letting this matter go, so I'd appreciate it someone in your care team contacts me ASAP. Incidentally, this occurred at Birmingham Airport Holiday Inn.

They did not clean my room prior to Check in. How do i know? There was a sock in my bed. Called the front desk and the the manager on site said they would look into it. Immediately called corporate and they created a case and said they would contact me in 24 hours. They didn’t call me so i Called them in 48 hours and they said they closed the case because we had the do not disturb sign on the door. BUT, WHAT ABOUT CLEANING THE ROOM PRIOR TO CHECK IN????? Do not stay here.

I’m still waiting for a call from the Manhattan Chelsea GM. It’s been 5 days. I filled a complaint. Called 4 times, once on hold for 27 minutes only to be hung up on. Still not one email or call.

You’re an absolute disgrace the way you’ve treated my daughters friend who is severely disabled. Locking them out the way. Using an excuse of allergies as to why they couldn’t sit where they wanted to with their assistance dog yet that walkway is for dogs. Disgusting

twitter.com/nisreenjackl/status/1207942522355494912?s=21