TERRIBLE CUSTOMER SERVICE!! You would think with everything going on today when you call to cancel a reservation you would be greeted with empathy. I was made to feel guilty and talked down too. Beware of the general manager here. Residence Inn by Marriott Norwalk.

Bought a gift card through their gift card program and still have yet to see it when everyone else in my family has gotten theirs. Maybe need to rethink spending my money with this company.

Not much love anymore. Was going to Louisville for the derby in September. Booked three nights for $567. Confirmed by email. Three days later the hotel changes the rate to $1888. I've been in contact with customer service for two months now. Ten separate contact people, five separate complaint numbers and dozens of emails. No one can seem to correct this. On top of that, I spent hundreds of dollars on tickets. Useless now for I refuse to pay an extra $1200 for a confirmed reservation. Having been a Titanium Elite member for two years, I refuse to be treated like this. They will loose a longtime friend and client if this is not resolved. Any suggestions feel free.

We were so unhappy here at the Odessa Marriott the pool was closed the bar was closed and they limited the menu at the restaurant and it closed at 11. We live here in Odessa and wanted to just feel like we got away and my husband is a member at the Marriott and we give a lot to them and this Memorial Day weekend totally sucked. We get to our room and it’s dirty wow and all they offered us was a couple of vouchers and an extra 3000 points. This place is a joke. We wanted to spend the weekend swimming and drinking and enjoying the restaurant and we didn’t do any of that and spent our money at our local restaurants, it’s not what we wanted to do but they gave us no choice. What a joke for this weekend I don’t ever want to come back.

I want to tell you this right now that Marriott they're building downtown Tampa right beside Amalie Arena that's the most shoddiest construction work I have ever seen in my life that building is scary to even go in and I will never go in that building

I was looking forward to our stay at your Newport Beach location at the end of June for my daughter’s birthday, however, this morning we received a notice that our trip was cancelled. After calling the location they are open and operational, but because you have furloughed your marketing staff and you cannot conduct your timeshare presentation it is ok to cancel our trip. What terrible customer service, after speaking with multiple people we are being told that we cannot be accommodated despite entering into a contract with Marriott Vacation Club, paying our money, taking the time off work, and keeping up with our end of the bargain. You catch a lot more bees with honey and customer service goes a long way, I guess business must be so good that you don’t need ours any longer!

Dear all readers, Please don’t reserve Maldives Sheraton hotel because they have financial issues. This hotel charged me before free cancellation in Jan/2020. And they have delayed the refund to me twice from Mar to now and still pending. I am so angry so please be careful before make booking.

My wife and I had to travel from Texas to Ohio on March 26 to bury my father in law - stayed three nights in two different Marriotts and could not have been more pleased. Your staff at both properties were professional and very kind when they heard of our situation. We are, and will continue to be, Marriott lifers.

I am extremely disappointed, still waiting for our refund from a reservation we paid if full (with the option to cancel within 5 days of trip). We cancelled More than 30 days before our trip and our still waiting for our refund. Totally unacceptable, poor customer service, will not be using Marriott again. All other companies we had reservations with have provide our refund, even those who made exceptions to their policies of no refunds.

I will never stay at your hotels due to your illegal robi calls I get daily from spoofed numbers! I hope others also quit giving you business

One of your employees at the AC Hotel by Marriott Dallas Frisco Diana Burton is threatening to murder and burn down the house of one of my staff memebers.. she doesn’t know us and is clearly a lunatic. She definitely reflects poorly on your brand

My husband is a frequent flyer and always stays in Marriott hotels, I therefore get to benefit from the wonderful hospitality we get when we stay all around the world using his Marriott points.

Hey MARRIOTT! All these people pay your high hotel prices and our money goes to pay employees, one of those employees is Timothy Wharton, data cable tech in Maryland, and for the past 7 months he spends most of his shifts on apps called LiveMe and MeetMe gifting young girls for sexual favors and this is what your paying employees to do!!! Disgusting!

Still no reimbursement. Your 90 days is almost up. 🙄 when we rebook, we will be going to the beautiful Grand Wailea instead.

booked a corner king suite with a balcony for my wife and i for our anniversary. never been to this hotel before thought we would try it since the balcony was the main piece for us. showed up 5/23/20 to check in was told 4 others got booked and we are the ones left out. how come we are the ones left out of a room after traveling for a anniversary? why no the other 4 people? was told we can get you another room and 30$ off. they didn’t care it was our anniversary or our first time with marriott. said that’s the best they could do and your screwed basically. 30$ discount for not getting what i reserved or even a room is a joke. says it happens all the time and we were the couple that just got screwed this time. then she says we can cancel for no charge if you don’t wanna stay??????!!!!!!!!! oh really thanks for not charging me for something you said was promised to me like a hotel room. wasted our time and whole day of our anniversary just to be told oh well it happens all the time. doesn’t sound very professional for a hotel like marriott delta. if you have a room booked at this place just know you possibly don’t by the time you get there

Hi Still waiting for a reply from customer care service.....your brand doesn't do as you show or advertise

The lovely St Kitts can’t wait to return and join our Marriott family again. Stay safe everyone

I love that I can enjoy fast food with a view. I am patiently waiting for the borders to reopen so I can return to the Marriott Sydney Harbour.

The workers were laid off in Hungary.Every worker counts for us😂😂😂